Pep Boys

I cannot say better things about all of my experiences at Pep Boys on Vertans Rd in Staten Island. Clarifies every question I have, always respectful, and always transparent. Ash has been so helpful and the reason I keep coming back.

I dropped off my car the night before I needed it looked at, and that was very helpful. Around 3pm the next day, it was fixed. I walked over, they were super pleasant, it was very affordable, and everyone there seemed great. Very good experience. Will definitely return.

The customer service is "Phenomenal", they are focused on getting you results, kind, caring and considerate. Literally an all around great place to go for service for your vehicle. Ash and the rest of the workers are polite, mannered and treat everyone with respect regardless of race, gender or age. I especially like the fact that the place is clean in the waiting area and the bathroom. Cant say enough about the the speedy service and great customer interactions i have had with them!!

I've been bringing my car to Pep Boys for the past couple of years, and the service has consistently been outstanding. Setting an appointment is a breeze—it takes less than two minutes online, and they always follow up with confirmations and reminders. The young gentleman at the front desk is always courteous, friendly, and knowledgeable. He greets you with a smile and takes the time to explain everything clearly, going over paperwork and answering any questions without rushing you. What I appreciate most is the transparency. They’ve worked on several of my vehicles over the years, and not once have I felt pressured into unnecessary services. They always offer honest advice and explai…

I had an outstanding experience at Pep Boys, thanks to their exceptional customer service and dedication to client satisfaction. From start to finish, the team was professional, efficient, and highly knowledgeable. I would like to extend my gratitude to Ash, who went above and beyond to assist me with my vehicle. His expertise and professionalism made the entire process seamless and stress-free. I highly recommend this location to anyone in need of reliable automotive services. It was truly a five-star experience. -